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Frequently Asked Questions

General Overview


What is Spot On?

Spot On is an easy and convenient way to pay for pay-by-plate parking at Michigan State University using a mobile phone or web browser.


What are the benefits of Spot On?

Pay for parking using your phone without having to go to a pay kiosk.

Receive mobile alerts 10 minutes prior to your time expiring.

Extend your parking time remotely, up to the maximum time allowed per posted signage.


Is there a fee to use Spot On?

A 30-cent convenience fee will be applied to each transaction. Spot On will inform you of the convenience fee and you will be asked to confirm a transaction before you are charged. 


Where is Spot On offered?

Spot On is offered on the lots in Michigan State University. Just look for the Spot On logo on signs in the Comm Arts Parking Ramp, the Grand River Parking Ramp, and the Shaw Lane Ramp.


How do I get started?

Getting started is easy! All you need is a credit or debit card. Choose one of the methods below:

iPhone and Android users: Download the free Spot On app to your device.

Blackberry or Windows phones users: Sign up by visiting [Insert mobile web link here] online or from your mobile browser.

Your wireless carrier’s message and data rates may apply.


How do I get the app?

The free Spot On app is available for download in the App Store and at Google Play.


Is there an app for Blackberry or Windows phones users?

At this time, there is no app for Blackberry or Windows phones, but users can access Spot On.com online or from a mobile web browser.


For an app-like experience on a Windows phone, you can take advantage of the Pin to Start feature in Internet Explorer. To do so:

Open Internet Explorer on your Windows phone.

Navigate to [Insert mobile web link here] and allow the page to fully load.

Tap More, then tap Pin to Start.


Following the instructions above allows you to pin the Spot On mobile web page to your Start screen and use it like a dedicated Windows phone app. For additional instruction on the Pin to Start feature, please visit the Windows phone how-to page.

 


Can I download the app on my tablet?

iOS users can download the Spot On app on their iPad, but a valid mobile phone number is still required to create an account and use the app. Android users cannot download the app on a tablet at this time due to limitations within the Android platform. 


How do I extend my parking with Spot On?

One of the benefits of Spot On is the freedom to extend your parking session from a remote location, like a restaurant, office, or residence, up to the maximum time allowed. If you’re using Spot On and your phone has service, you will receive an alert when you have 10 minutes left on your parking session. You can monitor how much time is left on your session at any time by opening up the app. (For more information, see Why is it that sometimes I can extend parking and sometimes I can’t?)


Can I still use the pay kiosk?

Yes. If you choose, you can still pay in the traditional manner by using the pay kiosk.

How do parking enforcement officers know that I have paid for parking?

Each time you use Spot On, you will enter your License Plate Number that identifies your parking session. Enforcement personnel determine if you have paid by looking up your License Plate Number Do not place your phone in the windshield as proof of payment. Be sure to enter the correct letters and numbers for your license plate.


How can I deactivate my account?

You can deactivate your account at any time by visiting spoton.msu.edu. Once you log in, select the Menu (upper left corner icon with three horizontal bars); click on Profile and then click the Deactivate Account button. Complete the short process to deactivate your account. The remaining parking funds in your account will be refunded to you, less any amounts used to pay your parking transactions, if any. Be aware that once you deactivate your account, it can’t be reactivated. If you wish to use Spot On again, you will need to create a new account.


Rates & Fees


What are the hourly parking rates?

Hourly parking rates at Michigan State University parking ramps where Spot On is available is $1.80 per hour. There are signs posted in parking locations with rate information and information on parking regulations and restrictions.


Are there additional charges besides the parking rate?

When parking time is purchased through Spot On, a convenience fee of 30 cents is charged for each and every transaction. Spot On will inform you of the convenience fee and you will be asked to confirm a transaction before you are charged.



Do other universities offer mobile payment for metered parking? How much do they charge?

Many U.S. universities are adopting mobile payment systems for metered parking, including Cleveland State University, Winston Salem State University, University of Nebraska, Northeastern Illinois University and University of Central Florida. Typical convenience fees range from 25 to 45 cents.


How does Spot On bill me?

You can pay for your parking sessions in Spot On by either an individual Credit/Debit card or by funding the Spot On Frequent Prefunded Account.

Transactions completed using an individual Credit/Debit card will show up on your card statements as individual line items and will be deducted from your account once the parking session is completed.


Does Spot On require a minimum purchase amount for a transaction?

Yes. Spot On requires a minimum purchase of 30 Minutes for $0.90




Using Spot On



How do I know if Spot On is available where I parked?

Spot On is currently available in three Michigan State University parking ramps. Just look for the Spot On logo on signs in the Comm Arts Parking Ramp, the Grand River Parking Ramp, and the Shaw Lane Ramps in the areas marked as pay-by-plate.


Can I use Spot On at metered parking outside of Michigan State University?

No. Spot On is only available on the Michigan State University campus.


What’s a Lot Number? How do I locate my Lot Number?

The Lot Number displayed on the Spot On signs identifies where you are parked. Just look for the Spot On logo on signs in your parking location. Entering the wrong Lot Number may result in a parking violation. 


Why is it important to use the correct Lot Number?

Each parking location may have different parking restrictions and hours of operation or length of stay.


If I don’t have my mobile phone with me, can I use a different phone to pay for parking?

Yes. Although your phone number, thus your phone, is linked to Spot On for security and verification reasons, you can start another account on a different phone and pay for parking with the new phone number. You may also use your email address to log in on a different phone. If you don’t have a mobile phone with you, make a payment at the meter nearest to your vehicle. Additionally, if you’re with someone who has a Spot On account, they can pay for your parking by simply paying for your session and you can repay the favor in the future!


Why is it that sometimes I can extend parking and sometimes I can’t?

You may be unable to extend parking if you are outside the locations hours of operation or due to a parking restriction (Such as beyond the maximum parking time limits allowed in that zone). When you purchase parking, you are not permitted to purchase more time than the allowed length of stay. Make sure you check for rates, parking restrictions, and permanent or temporary signage in order to avoid a parking violation.

Like many apps or mobile services, Spot On requires a good cellular or Wi-Fi signal. The connectivity of your personal devices is not under our control, and if you experience failure in wireless service, you will be unable to extend your parking session remotely. In such circumstances, please pay for parking at the meter nearest to your vehicle.


Can I change my notification alert to something other than 10 minutes?

No. At this time, the time period for the notification alert feature cannot be changed.


I parked using the wrong Lot Number; can I change it?

You cannot change a Lot Number once your parking session has started, so remember to review screens before confirming your sessions. Make sure you check for rates, parking restrictions, and permanent or temporary signage in order to avoid a parking violation.


How do I know if my parking time was processed?

The Spot On app or mobile web session screen shows the start and end times of your parking session. Additionally, a countdown timer will show the remaining amount of time to your current parking session at any point in time.

 

Q: What happened to the ‘extend by text’ feature?

A: The Spot On app is a more robust mobile application offering additional features not available via text messaging. You do not need to initiate your parking session at a pay-by-plate kiosk when you use Spot On like you do to use extend by text. Extend by text also charges a fee every time you extend your parking session, but the Spot On app only charges a fee to initiate a parking session, which may then be extended multiple times without paying additional charges for each extension."


Accounts & Payments


How do I pay for parking using Spot On?

You can pay for your parking sessions in Spot On by either an individual Credit/Debit card.

Transactions completed using an individual Credit/Debit card will show up on your card statements as individual line items and will be deducted from your account once the parking session is completed.


Can I use Spot On without having to set up an account?

No. In order to use Spot On, you must set up an account first.


Can I use Spot On without having to link my credit or debit card?

No. In order to use Spot On, you must link a credit or debit card to your account.


Can I access my parking history? How do I get receipts?

Your Spot On transactions are saved and can be accessed in two ways:

To email a receipt of a parking session directly from the app, go to Settings and select My Parking History. The app keeps a history of your last 20 parking sessions. Choose a recent session and select Email Receipt. This will send a receipt to the email address associated with the Spot On account.


To view the entire parking history of your account, you may log in to spoton.msu.edu from a computer and run reports as necessary.


Is it safe to make payments via Spot On?

Spot On is committed to protecting customer information. Your credit card number is encrypted and your information is handled as specified in our privacy policy available here. Insert Spot On Privacy Policy


How does Spot On use my email?

We use your email address only to send you important information regarding your Spot On account.


How can I deactivate my account?

Deactivate your account at any time by visiting [Insert MPW Link here]. Once you log in, select the Menu (upper left corner icon with three horizontal bars), click on Profile and then click the Deactivate Account button. Be aware that once you deactivate your account, it cannot be reactivated. If you wish to use Spot On again, you will need to create a new account.

Enforcement


Without the meter showing paid or a dashboard receipt, how do parking enforcers know that I have paid for parking?

Each time you use Spot On, you will enter your License Plate Number, which identifies your parking session. Enforcement personnel will look up your License Plate Number to determine if you have paid. Do not place your phone in the windshield as proof of payment.


How can I avoid getting a parking violation when using Spot On?

If you’re using the app and have a signal, Spot On will send a notification alert to your mobile device when you have 10 minutes left on your parking session. At that point, you can extend your session from your phone, subject to restrictions (Please see: Why is it that sometimes I can extend parking and sometimes I can’t?). However, we cannot be responsible for any failure to receive a notification alert or extend your parking session because of any failures in wireless service or malfunctions with your wireless carrier.


I paid with Spot On and received a parking violation. What can I do to appeal the parking violation?

Regardless of payment method, you can always contest a parking violation. To schedule an appeal for a parking violation, please call 517-355-8440 to schedule an appointment. Appeals may also be submitted in writing or completed online. Please note that if you do not show for an appointment, or are late, then the parking violation will be upheld. If you receive a violation when you have parked using Spot On, you can access your parking history to show verification of payment.

 


Troubleshooting


The app doesn’t work. I’m not getting notification alerts. It’s slow.

Like many apps or mobile services, Spot On requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal device is not under our control, and we cannot be responsible for any failure to receive a notification alert or inability to extend a parking session due to failure in wireless service or malfunction with your wireless carrier.

Also, please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device.

If you continue to experience problems, let us know by visiting the Menu > Send Bug Report on your app or on spoton.msu.edu and then restart the app. We’ll look into it as soon as possible. Please remember that if you’re unable to pay for parking through Spot On for any reason, you’re still required to pay for metered parking and should do so at the meter nearest to your car.


How do I reset my PIN?

You create your PIN when you sign up for an account. If you wish to reset your PIN, click on the Reset PIN button on the Login page. You will be required to re-enter your payment card currently on file to verify your identity (we provide the last four digits to help you remember which card you used). After successfully verifying your payment card details, you will be taken to the Create PIN page, at which point you can reset your PIN.


Why do I get a “Locked Parking” error message?

If you received a “Locked Parking” error message, be aware that we have manually suspended your account due to payment discrepancies. In such cases, please contact us at (Insert Spot On Support Number) for more information.


Why can’t I add more time to my parking session?

If you are unable to add additional time to your parking stay, it is likely that:

You have reached the maximum parking time allowed for that location (Please See: Why is it that sometimes I can extend and sometimes I can’t?).

You do not have to pay as no payment is required (check posted signs for hours of operation).

You have parked in a restricted location (check posted signs for special restrictions like parking during rush hour).

 

Why am I receiving a time out error?

Spot On allows 90 seconds to complete a transaction before the system times out. If a time out occurs, simply begin your transaction again.


Why didn’t I receive a notification alerting me that my time is about to expire?

Like many apps or mobile services, Spot On requires a good cellular or Wi-Fi signal. Check your phone’s coverage status and/or Wi-Fi signal. We cannot be responsible for any failure to get a notification alert or extend parking because of failures in wireless service or due to failure or malfunctions with your wireless carrier.

Also, go to Menu > Preferences and make sure that the “Remind me when my time is expiring (app notification)” option is selected. Check your phone’s Push Notification settings and make sure that your phone has service. If you are experiencing any problems, let us know by visiting Menu > Send Bug Report on your app or on Spot On.com. We’ll look into as soon as possible.


My phone battery has run out and I can’t pay for my parking with Spot On. How can I pay for my parking?

Return to the location where your vehicle is parked, and pay at the pay kiosk. 


My name and/or account information has changed. How can I change it?

No problem. Using the app or website, visit the Menu and access the options under Settings to change your Profile and/or Payment Details.


I have a new phone number. What do I do?

If you have a new phone number, you will need to register a new account for that phone number. Deactivate your current account online at spoton.msu.edu and then sign up for a new account.


Can I add another phone number to my account?

No. Each account is connected to a single phone number.


I have received multiple charges on my bank account after I used the app. I believe I am a victim of fraud. What can you do?

Contact the bank associated with your credit/debit card immediately if you believe you may be a victim of fraud. In addition, please call us immediately at (Insert Passport Helpdesk phone number) so that we can help you determine if the charges are legitimate.

 

I’m trying to create an account but it keeps saying “User Exists.” I’ve never signed up before. Help!

Call us at 704-817-2500 so that we can help you sort out the situation.


May I get a refund for any unused time?

No. Refunds for unused time are not available. Make sure you check for parking restrictions on the pay box and for permanent or temporary signage in order to avoid a parking violation.



For Mobile Browser Only

Am I charged for text messages that I receive from Spot On?

Spot On does not charge for text messages we send to you, but text messages are subject to standard message and data rates charged by your wireless service provider.


How can I change my text message preferences?

You can manage your text message preferences in the Preferences section on your online account.


How do I stop text messages?

You can stop text message notifications by visiting the Preferences section on your online account and disabling text messages. Additionally, text STOPTXT to the Spot On number that sends you text messages. Following a request to unsubscribe, you will receive a confirmation message from Spot On confirming that you have been inactivated in our system. Be aware, however, that if you choose not to receive text message alerts, we cannot remind you of when your parking expires.


Do I have to sign up for text messages to park?

If you purchase parking with spoton.msu.edu either on a desktop or mobile web browser, you can manage your text message preferences for expiration alerts by visiting the Preferences section on your online account. If you choose not to receive text message expiration alerts, we cannot remind you of when your parking expires.

You do not need to sign up for text messages to use Spot On. However, you will need to receive your account verification code by text message when you sign up for Spot On app.

 

How many text messages will I receive?

The number of text messages you receive will depend on the number of parking transactions that you enter into and the method you use to purchase parking. Depending on the method you use to purchase parking, you may get up to eight text messages in relation to your transaction.

 

What else should I know about text messages I may receive from Spot On?

Text messages are subject to your wireless carrier’s standard message and data rates. To stop text messages, visit the Preferences section on your online account and disable text messages or text STOPTXT to the number that texts you. For help, call (Spot On HelpDesk Phone number). Depending on the method you use to purchase parking you may get up to eight text messages in relation to your transaction. If you don’t want to receive texts please use our conveniently located pay stations to purchase parking.




Help & Support


How do I get support?

Using the app or website, go to Menu > Report a Problem and send us the details of your issue. If you need immediate assistance, please call Spot On at 517-355-8440.



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